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When should I chase a customer payment that is overdue?


When should I chase a customer payment that is overdue?

It is advisable to have a set system in place to follow-up unpaid accounts/invoices. This can include phone calls, emails, letters and eventually a legal process if necessary. This system should be transparent and consistent for maximum effect. It also means that it can be carried out by your bookkeeper/accountant, rather than through unscheduled and irregular calls to the debtor.

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